Contact Us
We’re Here to Help
At Nn Games, we value our players and aim to provide world-class support around the clock. Whether you have a question, need assistance, or want to share your feedback, our dedicated team is ready to help. We offer multiple channels of communication so you can reach us in the way that’s most convenient for you.
From account issues and technical problems to promotions, deposits, and withdrawals — our support team is trained to resolve a wide range of queries with efficiency and professionalism.
Support Channels
Live Chat
The fastest way to reach us is via live chat. Our agents are available 24/7 and can help you resolve most issues in real time. Simply click the “Chat” button located at the bottom right of your screen to initiate a conversation.
Email Support
You can also email us for non-urgent matters or for detailed support:
General Inquiries: support@nngamesindia.com
Technical Issues: tech@nngamesindia.com
Promotions & Rewards: promo@nngamesindia.com
Social Media
You can message our official pages on social platforms including Facebook, Twitter, and Telegram. While response times may vary on social media, we do monitor these channels daily.
When to Contact Us
You are encouraged to reach out to us for the following reasons:
- Issues logging into your account
- Problems with deposit or withdrawal transactions
- Errors during gameplay or app crashes
- Reporting suspicious activity or potential fraud
- Questions regarding bonuses or lottery draws
- Suggestions to improve our platform
No question is too small, and we’re always ready to assist.
Response Time
Our team strives to respond to all queries within the following timeframes:
- Live Chat: under 5 minutes
- Email: within 4–12 hours depending on the issue
- Social Media: within 24 hours
For urgent issues, we recommend using live chat or submitting a ticket via your account dashboard.
Support Availability
Our support team operates 24 hours a day, 7 days a week, including holidays. We have multi-language support available to assist our diverse player base. If English is not your preferred language, we’ll do our best to connect you with an agent who can help.
Contact Form Policy
Please ensure your messages include all relevant details such as your username, registered email, transaction IDs (if applicable), and a clear description of the issue. This helps our team respond quickly and accurately.
We do not accept account changes or financial requests via social media for your protection.
Mailing Address
Nn Games Ltd.
Virtual Gaming Tower, Floor 12
Digital Avenue, Internet City
support@nngamesindia.com
Note: This is a correspondence address only. We do not accept visitors or conduct face-to-face support.
Frequently Asked Questions (FAQ)
What is the fastest way to get support?
Use the 24/7 live chat feature on our site or app for immediate assistance.
Can I get help if I forgot my account email?
Yes, contact support and provide identity verification. We can assist with account recovery.
Do you offer support in regional languages?
Yes, our support team offers multi-language assistance depending on availability.
What should I include in a support email?
Include your username, issue description, and any reference number to help us assist you faster.
Can I request a callback?
Currently, we do not offer phone support or callbacks, but email and chat are monitored 24/7.